Shipping policy

Aqui está a Shipping Policy (Política de Envio) pronta e estruturada para a Acceler Mart, alinhada às exigências do Reino Unido e do Shopify Payments:

Shipping Policy

Thank you for visiting and shopping at Acceler Mart. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

  • All orders are processed within 1 to 2 working days (excluding weekends and bank holidays) after receiving your order confirmation email.

  • You will receive a secondary notification via email once your order has dispatched, which will include your tracking details.

2. Shipping Rates & Delivery Estimates

We offer clear, transparent, and reliable shipping across the United Kingdom:

Shipping Option Estimated Delivery Time Cost
Standard UK Delivery 5 – 8 working days Free / Included

Note: Delivery times are estimates and start from the date of dispatch. While we make every effort to ensure your parcel arrives within 8 working days of purchase, occasional delays may occur due to courier operational issues or peak seasonal traffic.

3. Order Tracking

  • Once your order has been dispatched, you will receive an email notification containing your unique parcel tracking number within 2 working days of purchase.

  • You can use this tracking number on our website or directly via the courier's tracking portal to monitor the journey of your package.

4. Incorrect Shipping Addresses

Please ensure that your shipping address is entered correctly at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the buyer.

  • If you notice an error in your shipping details, please contact us immediately at accelermart@outlook.com or via phone at +44 7394 713826. Once an order has dispatched, we are unable to amend the delivery address.

5. Undelivered or Lost Parcels

If your package has not arrived within 10 working days of placing your order, please contact our customer support team so we can investigate with the courier.

  • In the rare event that a package is confirmed lost in transit, we will arrange a full replacement or a complete refund to your original payment method.

6. Contact Information

For any questions or updates regarding your shipment, please reach out to our team:

  • Store Name: Acceler Mart

  • Email: accelermart@outlook.com

  • Phone: +44 7394 713826