Refund policy

Return and Refund Policy

At Acceler Mart, we want you to be completely satisfied with your purchase. As a UK-based e-commerce store, our return and refund policy strictly complies with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days of receiving your items without giving any reason.

  • Cancellation Window: You have 14 days from the day you (or a third party designated by you) physically receive the goods to notify us of your decision to cancel.

  • Return Window: Once you have notified us of your decision to cancel, you have an additional 14 days to return the items to us.

2. Eligibility for Returns

To be eligible for a return under your right to cancel:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • Items showing signs of wear, damage, or alteration caused after delivery may be subject to a deduction in refund value.

3. Non-Returnable / Exempt Items

In accordance with UK law, certain items cannot be returned unless defective:

  • Custom-made or personalized items.

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.

4. How to Initiate a Return

To request a return, please contact our customer support team:

  • Email: accelermart@outlook.com

  • Phone: +44 7394 713826

Please include your Order Number, the item(s) you wish to return, and the reason for the return. We will provide you with full return instructions and the correct return shipping address.

Note: Please do not send your purchase back without contacting us first.

5. Return Shipping Costs

  • Customer Responsibility: Unless the item is faulty, damaged, or incorrect, you will be responsible for paying your own shipping costs for returning the item.

  • Proof of Postage: We strongly recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Refunds

  • Inspection & Processing: Once your return is received and inspected, we will notify you by email. We will also inform you of the approval or rejection of your refund.

  • Refund Method: Approved refunds will be processed automatically back to your original payment method via Shopify Payments within 14 days of receiving the returned goods (or receiving proof of return).

  • Delivery Costs: If you cancel your entire order within the 14-day cooling-off period, we will refund the cost of standard delivery. Enhanced delivery options chosen by you (e.g., express delivery) are non-refundable beyond standard rates.

7. Damaged, Faulty, or Incorrect Items (Consumer Rights Act 2015)

Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

  • If your item arrives damaged, defective, or incorrect, please contact us immediately at accelermart@outlook.com with photos of the issue.

  • 30-Day Right to Reject: If an item is faulty, you are entitled to an immediate full refund within 30 days of delivery.

  • Beyond 30 days, we will offer a repair or replacement. If a repair or replacement is not possible or unsuccessful, you may be entitled to a full or partial refund.

  • Return shipping costs for faulty or damaged goods will be fully covered by Acceler Mart.